{"id":12,"date":"2025-06-28T03:23:10","date_gmt":"2025-06-28T03:23:10","guid":{"rendered":"https:\/\/nexeokey.com\/?page_id=12"},"modified":"2025-07-09T18:07:46","modified_gmt":"2025-07-09T18:07:46","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/nexeokey.com\/fr\/refund_returns\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Digital Product Policy \u2013 Last Updated: January 1, 2025<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">NexeoKey sells digital software licenses and premium accounts, all delivered electronically. Because of the nature of digital products, our refund policy is as follows:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We offer full refunds ( 30 Days ) if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You receive a <strong>non-working<\/strong> or invalid license<\/li>\n\n\n\n<li>Our team <strong>fails to replace or activate<\/strong> the product within 24 hours<\/li>\n\n\n\n<li>You request a refund <strong>before activation<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u26a0\ufe0f <strong>We do not offer refunds<\/strong> if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product was activated successfully<\/li>\n\n\n\n<li>You purchased the wrong product (e.g., wrong system version)<\/li>\n\n\n\n<li>You changed your mind after receiving a working key<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Returns<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Digital products <strong>cannot be physically returned<\/strong>. In case of a problem, our support team will assist you with activation, troubleshooting, or provide a replacement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Warranty<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">All licenses come with a <strong>lifetime warranty<\/strong>. If your key stops working, we will provide a free replacement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. How to Request a Refund<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Please email <a>support@nexeokey.com<\/a> with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order ID<\/li>\n\n\n\n<li>Product name<\/li>\n\n\n\n<li>Description of the issue<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We usually respond within 1-2 hours.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Digital Product Policy \u2013 Last Updated: January 1, 2025 NexeoKey sells digital software licenses and premium accounts, all delivered electronically. Because of the nature of digital products, our refund policy is as follows: 1. Refunds We offer full refunds ( 30 Days ) if: \u26a0\ufe0f We do not offer refunds if: 2. Returns Digital products [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nexeokey.com\/fr\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nexeokey.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nexeokey.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nexeokey.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nexeokey.com\/fr\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":4,"href":"https:\/\/nexeokey.com\/fr\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":622,"href":"https:\/\/nexeokey.com\/fr\/wp-json\/wp\/v2\/pages\/12\/revisions\/622"}],"wp:attachment":[{"href":"https:\/\/nexeokey.com\/fr\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}